It took them 12 hours in my case to answer to one of my e-mails. Keep in mind due to many people experiencing the same issue and the launch of the expansion which brings subsequently many bugs, A-Net does have much resources to answer quickly. First I thought it was because of my strange activity log… Since I changed more locations lately… but then I saw that Heart of Thorns was deactivated, so there must be a problem with that, right? I already submitted a ticket on Friday asking what the problem was and for how long I was suspended. Submit a ticket, explain the situation and hope this issue can resolved as fast as possible. Then I have no idea what this was all about… hope it’s a mistake… So I guess there must have been some confusion or you are victim of a strict anti-scam system operating with a sledgehammer. Your sister has “gifted” you the license. Since Romania and the Netherlands are both members of the EU, it should not matter. Is it possible that they made a confusion and thought I stole the code because of the 2 different locations/E-mails/and other infos?Īlso she bought it from the official website. But now I’m suspended and the expansion pack was unlinked from my account. I even got the “Thank you for your purchase” mail. I activated it a week ago from Romania and there was no problem with it. She couldn’t be there for me so she bought the game from The Netherlands and gifted it to me. Now here is my situation: I got the expansion pack from my sister as a birthday gift. My account got suspended and I sent a ticket but got no reply. I also included all my order info about core game I bought directly from them (serial code, order number and date, payment method)Īs I can see, I’m not the only one having this problem. I submitted the second ticket about hour and a half ago, I simply asked once more to restore my access to the game, and informed them that I got refund and don’t care about HoT key anymore. May I ask you how/when you made the second ticket and what you wrote in it? Maybe I wasn’t polite enough to support to actually receive any support. Good luck everyone still experiencing the issue and thanks for this thread, where I at least found out wth is happening. Thank you for your patience, and understanding.Įverything is fine, I have access to the game now, even though expansion access was revoked(got refund from retailer for that). We are glad to hear that you were able to get a refund! (Hint: Check the recipient e-mail address carefully. The steps that blue outlined are accurate: Purchase the game through the in-game store Upon receive of your purchase confirmation e-mail, relay that intact (with serial code unused) to your intended gift recipient. We recommend you secure your log-in info since many illegitimate 3rd party Serial Code sellers are capable of stealing this information. Yes, there is a way to gift a copy of Guild Wars 2. After further investigation, we are happy to return you to the game. We understand that this isn’t always the case, but for security purposes, we must act accordingly.
Please be mindful that the account was banned because of the potential for payment fraud. I’ve gone ahead and restored access to your account. Ok, another update, after creating second ticket, they unblocked my account.
0 kommentar(er)
